Virgin Media
  • Email
  • Find a store
  • Sign in
    My Virgin Media
    • Sign in
    Mobile Your Account
    • Sign in
My Virgin Media
  • Sign in
Mobile Your Account
  • Sign in
  • Shop
  • My Virgin Media
  • Expanding our network
  • Help
  • For business
  • Bundles Bundles
    Shop
    • Shop home
    • Compare TV, broadband and phone
    Our bundles
    • Player bundle
    • Mix bundle
    • Full House bundle
    • Full House Sports bundle
    • Full House Movies bundle
    • VIP
    Thinking of switching?
    • Switching to Virgin Media?
    • QuickStart self install
  • Broadband Broadband
    Broadband deals
    • Broadband, TV and Phone
    • Broadband and phone
    • Broadband only
    • Mobile broadband
    • Business broadband
    Learn about broadband
    • Superfast broadband technology
    • Our broadband speeds
    • Broadband for Gamers
    • Parental controls and security
  • TV TV
    Shop
    • Shop home
    • Compare TV, broadband and phone
    • Compare TV and phone
    • Compare TV
    Learn about TV
    • What you can watch
    • Movies
    • Sports
    • TV boxes and apps
    • The Virgin TV V6 box, powered by TiVo®
    • Virgin TV TellyTablet
    • International TV channels
  • Phone Phone
    Shop
    • Home phone packages
    • Phones for business
    • Home phone only
    • Shop home
    Learn about phone
    • Home phone extras
  • Mobile Mobile
    Phones & devices
    • Pay Monthly phones
    • Pay As You Go phones
    • Mobile WiFi device
    • Phones by manufacturers
    • Virgin Mobile deals
    • Refer a friend
    • How to upgrade
    • Trade in your phone
    • Business mobile
    • iPhone
    SIM Only
    • Pay Monthly SIMs
    • Pay As You Go SIMs
    Learn about mobile
    • Why you'll love Virgin Mobile
    • Stay connected with Virgin Mobile
    Already with us?
    • Recycle your phone
    • Get help with your mobile
    • Lost or stolen phone
    • Get the Virgin Mobile app
  • What to watch What to watch
    Discover great TV and movies
    • Your week ahead
    • TV Go
    • Virgin Media Store
  • Switching Switching
    Switching to Virgin Media
    • Thinking of switching?
    • Postcode Checker
  • Help & Support Help & Support
    Browse our help topics
    • Broadband Help
    • TV Help
    • Home Phone Help
    • Mobile Help
    • QuickStart self-install
    • Device Help
  • Shop
  • My Virgin Media
  • Expanding our network
  • Help
  • For business
  • Email
  • Find a store

Choose your device

  • Mobile Phone Help & Support
  • Device help

I don't know

Alcatel

Amazon

Apple

Doro

Huawei

IMO

LG

Microsoft

Motorola

Nokia

Samsung

Sony

Virgin

  • About Virgin Media
  • Careers
  • Advertise with us
  • Partner with us
  • Accessibility
  • Legal stuff
  • Site map
  • Contact us
  • Our cookies

©2019 Virgin Media

All Rights Reserved

Logo
Logo
©2019 Virgin Media All Rights Reserved